Shifting organizational culture through human-centred design

At Holland, we're fortunate to have a solid network of consultants from various disciplines, including J5, whose service design expertise helps us identify and address critical yet underserved user challenges. One of their Service Designers, Rhea Kachroo, recently shared the stage with our Founding Partner, Jocelyne, as panel speakers discussing design principles and strategies for neurodivergent inclusivity. In this blog post, they share key takeaways from the discussion, explore how they collaborate to design inclusive workplaces, and address common misconceptions about neurodiversity. Rhea also shares her lived experiences and service design expertise.